New research reveals that three-quarters of heritage workers think that accessibility is extremely or very important at their organisation. The survey, carried out by specialist insurance group Ecclesiastical and the Heritage Alliance, also found that organisations would like more funding and advice about supporting visitors with special needs.
Overall, the majority of heritage organisations, such as the National Trust, take a positive and proactive approach to catering for visitors with limited mobility or other special needs. One of the biggest challenges can be providing physical access to older and listed buildings, for example by installing a wheelchair platform lift.
One in 10 heritage workers said that none of their property was wheelchair accessible, with the main reason being the prohibitive cost of installing lifts or making other adjustments. They called for more help to address the problem, including more public sector funding, and greater sharing of best practice and guidelines.
Lizzie Glithero-West, CEO of the Heritage Alliance, said: “Accessibility to heritage covers a range of issues and some important work is underway. It is particularly encouraging that three quarters (77%) of the heritage workers surveyed said accessibility is extremely or highly prioritised at their organisation.”
She added: “Attention to accessibility, whether it be physical or digital, widens audiences and allows more people to experience the positive benefits of engagement with heritage.”
“It is clear from the survey responses that many in the heritage sector are keen to make their locations as accessible to as many people as possible, and that there is an appetite for the sector to work together and support each other to make real progress.”
Of the two in five respondents who thought that their organisation wasn’t doing enough to improve access, 46% cited more accessible toilets and better wheelchair access as the main area requiring improvement.