If you own a lift or are responsible for keeping one in good working order, you will know how important it is to make sure it is safe and reliable. A regular service and maintenance schedule is the best way to ensure that the lift remains at its optimal level of performance, to minimise hazards, and prolong the life of the lift.

Regular inspections can pick up small faults before they turn into major headaches, so it’s important to choose your lift maintenance company carefully. Here are some points to look out for.

Do they have the correct equipment for your type of lift?

There are various types and models of lift, and different tools and equipment may be needed for each. Check to see if they have experience with the particular type and make of lift you have, such as passenger lifts, bespoke platform lifts, stair lifts, service and goods lifts, and so on. High-rise lifts may also need more specialist tools and equipment.

Do they have an experienced and well-trained workforce?

Lift service and maintenance is a highly skilled job, which should be carried out by an experienced lift engineer. Ask about the training and qualifications of their staff, and if they work to Lift Cert standard and follow the relevant guidance and regulations. The more skilful and knowledgeable your engineer, the less likely it is you will need return visits.

Do they offer to give advice and supply you with a report?

A good service company will be willing to offer training and advice to the person responsible for the day to day running of the lift, to spot early signs of trouble, and improve its performance. They will also supply you with an engineer’s report to comment on the overall condition of the lift, and make recommendations for future action if necessary.